#5233: One Tap Beats Eight Links: Designing a Digital Business Card

Most digital cards fail in ten seconds. Here's the design that actually starts a conversation.

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Most digital business cards fail for the same reason: they put the decision on the recipient. Eight ways to reach me, pick one — and the person is standing in a hallway holding a coffee, with about ten seconds before they scroll and bounce. The top button on a link-in-bio page captures forty to sixty percent of all taps, and single-call-to-action pages convert at 13.5 percent versus 10.5 percent for three links. Every extra option buries the one that matters.

The fix isn't fewer options, it's better hierarchy. A nested accordion — one primary action above the fold, everything else collapsed and visually secondary — lets you have both a single tap target and a full set of fallbacks for the people who actually want them. The card is a handshake, not a brochure. In Israel, the strongest primary action is a WhatsApp number, because it starts a thread rather than delivering a profile. In China, it's WeChat. The top-level action should match the local default; the collapsed options cover everywhere else.

The hardware side matters too. Blank NFC cards use the same NXP NTAG chips as the forty-dollar branded ones — 144 bytes on the smallest chip is enough for a URL. The difference is what's written to it: commercial services write a redirect to their hosted portal, which means the card dies if you stop paying. A blank tag you write yourself is future-proof precisely because it's dumb. And the environmental case for NFC is weaker than the marketing suggests: paper cards consume roughly five million trees and 2.5 billion gallons of water a year, with 88 percent thrown away within a week, but NFC cards contain unrecyclable metals and plastics. The genuinely green option is a QR code printed on nothing at all.

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#5233: One Tap Beats Eight Links: Designing a Digital Business Card

Corn
Daniel's got a networking event Wednesday and he's staring at a box of business cards he doesn't want to use again. His question is what to bring instead. And he's already worked through the obvious answers. The event apps are fine if the event uses one. The personal website feels like handing someone your address after a good conversation. The Linktree gives options, but too many options and nobody picks one. Then there's the NFC card market, which he's calling vendor lock-in dressed up in gold plastic, and he's right. Two dollars gets you a blank card, you write your own link, done. His actual ask is about design. What makes a digital card effective at starting one conversation, not impressive at displaying ten options. And he floats a specific interface, a slim homepage that expands into nested contact options, like an accordion.
Herman
The accordion idea is interesting because it's trying to solve the right problem. Most digital card pages fail because they put the decision on the recipient. Here are eight ways to reach me, pick one. And the recipient is standing in a hallway holding a coffee, they're not going to pick. They're going to glance, scroll, and bounce. The page has about ten seconds before they're gone.
Corn
Ten seconds. That's the number that keeps showing up. And the top button gets forty to sixty percent of whatever taps happen.
Herman
Right. So the design question isn't what to include, it's what to make impossible to miss. Daniel's instinct about one initial touchpoint is the whole game. The card is a handshake, not a brochure. You're not transferring a contact database, you're creating a reason to continue the conversation later.
Corn
Which is why I've always thought the WhatsApp number is the strongest card in Israel. It's not a profile, it's a thread. You hand someone a number, they message you, now you're both in each other's chat list. That's a relationship that survives the event.
Herman
And the message itself becomes the card. You send a follow-up with your name, your site, whatever context is relevant. But here's the thing. That only works if the number is the thing you lead with. If the page has a WhatsApp button, a LinkedIn button, a portfolio button, an email button, and a calendar link, the WhatsApp button is just one of five. The paradox of choice kicks in and the recipient does nothing.
Corn
So the nested accordion Daniel's describing is actually a way to have both. The top level is one thing. One button, one action. Tap to message me on WhatsApp, or tap to save my contact. And then below that, collapsed, are the other options for the people who actually want them.
Herman
And the data backs that up. Single call-to-action pages convert at thirteen and a half percent. Three links drops it to ten and a half. That's a thirty percent drop just from adding two more options. Every extra link buries the one that matters.
Corn
Thirteen and a half percent. What does that even mean for a networking card? Is that the percentage of visitors who tap the button?
Herman
In the link-in-bio world, yes. It's the tap rate. And for a networking card, the tap is the whole point. Someone scans your QR code, they land on the page, they tap the one thing, you're connected. If they land and scroll and leave, you've lost them.
Corn
So the accordion has to be designed so the collapsed options don't even look like options at first glance. The eye lands on the primary action. The rest is visually secondary. Maybe a small text link that says something like other ways to reach me.
Herman
And that's where most implementations go wrong. They build the accordion but they make all the sections look equally important. Or they put the accordion at the top and the primary button below the fold. The hierarchy has to be brutal.
Corn
Brutal is the word. One thing above the fold. Everything else is furniture.
Herman
Let me talk about the NFC card itself, because Daniel mentioned he has blank gold and silver cards he hasn't written to yet. The technical side is worth understanding because it explains exactly why his vendor lock-in instinct is correct.
Corn
Go on.
Herman
The cards use NXP chips, the NTAG two thirteen, two fifteen, or two sixteen. The two thirteen is the smallest, about a hundred forty-four bytes of storage. That sounds tiny, but it's enough for a URL. The URI record format stores the HTTPS prefix as a single byte, so a hundred forty-four character link fits on the smallest chip. You don't need the bigger ones for a simple redirect.
Corn
So the two dollar blank card is technically identical to the forty dollar branded one.
Herman
Functionally, yes. The chip is the same. The difference is what's written to it. A commercial NFC card service writes a redirect URL that points to their hosted profile portal. You edit your details on their website, they serve the page, they give you visit analytics. That's convenient. But the card is now a pointer to their service. If you stop paying, or they shut down, the card is dead. It's a plastic brick.
Corn
And the blank card, you write your own URL to it with a free app, and it points wherever you want. Your domain, your page, your rules.
Herman
The lock-in is architectural, not just commercial. It's not the plastic, it's the redirect. The blank tag is future-proof precisely because it's dumb. It doesn't know or care what service is behind it. It just holds a string of characters.
Corn
Dumb is the feature. That's the whole thesis.
Herman
And the environmental angle has a wrinkle here that I find funny. The same companies selling digital cards as the green alternative to paper will admit, if you dig into their own material, that NFC cards are worse than paper on materials. They contain metals and plastics that can't be recycled when the card dies. So the premium NFC card is not the environmentally friendly option. The environmentally friendly option is a QR code printed on nothing, or just your URL spoken aloud.
Corn
The greenest business card is no card at all. Which undercuts the entire market Daniel's skeptical of.
Herman
And the numbers on paper are actually striking. HiHello's research says one tree yields about twenty thousand average business cards. And eighty-eight percent of paper cards get thrown away within one week. Eighty-eight percent. So you cut down a tree, process it, print cards, hand them out, and within seven days almost nine out of ten are in a landfill or a recycling bin.
Corn
And the ones that survive are in boxes. Daniel mentioned his box. I've got a box. Everyone's got a box. The box is where business cards go to die.
Herman
The box is the retirement home for unfulfilled follow-up intentions.
Corn
That's grim. And accurate.
Herman
The global numbers are even more absurd. Something like a hundred billion cards printed a year. Five million trees. Two and a half billion gallons of water. And over five hundred sixty-nine million pounds of carbon dioxide from the paper manufacturing alone. Before a single card is handed to anyone.
Corn
So the environmental case against paper is solid. But the environmental case for NFC is not. Which leaves the QR code as the actual green option.
Herman
And the QR code has another advantage. It's ephemeral. You can print it on a badge, project it on a screen, show it on your phone. You don't have to carry a physical object at all.
Corn
Which brings up the social dimension. Because a physical card does something a QR code doesn't. It gives the other person a graceful way to not follow up.
Herman
That's a real thing. There's a thread from a while back where people were talking about this. Someone pointed out that if you hand someone a paper card and they decide not to contact you, it's not weird. They can just say they lost it. The card is a low-stakes social out.
Corn
But if you tap someone's phone with your NFC card and the link opens, there's no losing it. The thing is in their browser history. The social pressure is different.
Herman
And that's a genuine design tension. The frictionless digital handoff removes the escape hatch. For some people, that's a feature. For others, it's a reason to prefer the old ritual.
Corn
I think that's why the WhatsApp number works so well. It's not a demand. It's an invitation. You're not saying here's my entire professional existence, you're saying message me if you want to keep talking. The other person can ignore it and nobody's embarrassed.
Herman
And the regional angle Daniel raised is real. In China, everything runs through WeChat. If you hand someone a card with a WhatsApp link, it's useless. If you hand someone in Israel a card with a WeChat QR code, same thing. The card has to know where it is.
Corn
Which is why the nested accordion makes sense for the cross-geography networker. The top level is the local default. In Israel, WhatsApp. In China, WeChat. In the US, maybe LinkedIn or a phone number. And the collapsed options cover everywhere else.
Herman
But that's also where the complexity creeps back in. Because now you're maintaining regional versions of the same page. Or you're building a page that detects location and reorders itself. That's clever, but clever is the enemy.
Corn
Daniel said exactly that. The mistake is trying to be too clever. The one thing that works beats the five things that might.
Herman
Let me ground this in a concrete example. Say you're at a conference in Tel Aviv. You meet someone, the conversation goes well, you want to stay in touch. What's the actual sequence? You could pull out your phone, open WhatsApp, and hand it to them to type their number. That works. It's a little awkward but it works. Or you show them a QR code that opens a WhatsApp chat with your number pre-filled. One scan, they're in the chat. They send a message, maybe just their name and company. Done.
Corn
That's the frictionless version. And it's better than a card because the follow-up is already started. The card is the message.
Herman
And if you want something physical to hand over, the NFC card with the same WhatsApp link written to it. Tap, chat opens, same result. The physical object is just a delivery mechanism for the digital action.
Corn
So the design principle is: the card is a button, not a page. The card does one thing. The page is where the options live, and the page is something they visit later, if they want.
Herman
And that's the resolution to the whole Linktree problem. A Linktree is a destination. It's for people who already know who you are and want to find your stuff. It's not a networking tool. At a networking event, you're not trying to drive traffic to your portfolio. You're trying to start a conversation.
Corn
So the Linktree is the wrong tool for the job. Not because it's bad, but because it's built for a different moment.
Herman
Right. The Linktree is for your Instagram bio, where someone's already interested and wants to explore. The networking card is for a hallway conversation where someone's deciding whether to bother. Different psychology.
Corn
What about the event apps Daniel mentioned? The ones designed for organized events. Are those actually good?
Herman
They're good when the event uses one properly. If everyone's on the same platform, you can exchange details with a tap and it's all integrated. The problem is the fragmentation. Ten people at the event have ten different app cards. Nobody's downloading an app to get your contact info. There's a quote from one of those old threads that I think about a lot. Someone said, I'm not downloading an app for your information. Give me the piece of paper.
Corn
That's the whole thing in one sentence. The app requires the recipient to do work. The paper doesn't. The QR code doesn't. The NFC tap doesn't.
Herman
And the app also captures your data in someone else's system. Which is the same lock-in problem as the commercial NFC cards, just with more steps.
Corn
So what's the actual deliverable here? Daniel's going to an event Wednesday. He wants one thing to bring. What do we tell him?
Herman
I'd tell him to write a URL to one of those blank NFC cards. But not a Linktree. A single-purpose page with one button. The button opens a WhatsApp chat with a pre-filled message. Something like, Hi, it's the person from the event, so the follow-up starts itself.
Corn
And the page itself is his own domain, so it's portable. If he changes his mind later, he rewrites the card. No vendor, no subscription.
Herman
The page should be minimal. Maybe his name, a one-line description of what he does, and the button. That's it. No portfolio, no LinkedIn, no calendar. Those are for later.
Corn
The accordion idea can come later too. Once the connection is made, the follow-up message can include a link to the full page with all the options.
Herman
And if the event is somewhere WhatsApp isn't the default, he swaps the button. The card still points to his domain, but the page serves a different primary action based on where he is.
Corn
That's the nested options idea, just implemented as a sequence instead of a layout. The top level is the local default. The nested options are in the follow-up.
Herman
Which is more robust than an accordion, honestly. An accordion still shows all the options on one page. The sequence hides them until they're relevant.
Corn
So the accordion is a compromise. It's better than a flat Linktree, but it's still trying to do too much on one page.
Herman
The accordion works if you're committed to a single page. And I can see the appeal. One URL, works everywhere, people can drill down if they want. But the conversion data says the drill-down rarely happens. Most people tap the top thing or they leave.
Corn
So build the accordion with the top thing being the only thing that matters, and treat the rest as a bonus for the five percent who actually want it.
Herman
And if you're going to do the accordion, do it properly. The collapsed sections should be visually quiet. Small text, muted color, maybe a chevron. The primary action should be a big button. The contrast should make the choice for the user.
Corn
What about the energy-harvesting PCB card that was floating around recently? The one with the microcontroller on it.
Herman
That's a fun engineering project. Someone built an NFC card with an actual chip on it that harvests energy from the phone's field and does something. I think it cost about eight dollars a card at small volume. It's impressive, but it's a solution looking for a problem. You don't need a microcontroller to hand someone your contact info.
Corn
It's the opposite of the dumb card. It's the smart card, and smart is fragile.
Herman
Smart is also expensive. Eight dollars versus two dollars for the blank gold card. And the two dollar one is more reliable because there's less to go wrong.
Corn
The blank gold card is the AK-47 of networking. Cheap, simple, works everywhere.
Herman
That's a comparison I never thought I'd hear applied to business cards.
Corn
It fits. The commercial NFC card is the precision rifle. Expensive, finicky, impressive in the right hands. The blank card is the thing you can drop in mud and it still works.
Herman
And the QR code is even simpler. It's not even a physical object. It's a pattern you can display on anything.
Corn
So why carry the NFC card at all? Why not just show a QR code on your phone?
Herman
Because the NFC card is a physical object you can hand to someone. It has the ritual quality of the paper card without the environmental cost and without the information going stale.
Corn
And it's a conversation piece. A gold card that does something when you tap it is memorable in a way a QR code on a phone screen isn't.
Herman
That's the impressive part of Daniel's ask. The card can be both functional and memorable. The gold blank card with your own URL written to it is a better story than the forty dollar branded card, because you made it yourself.
Corn
The branded card says you paid someone. The blank card says you knew what you were doing.
Herman
And that's the kind of impression that sticks. Someone taps your gold card, it opens a clean page with one button, they tap the button, they're in a WhatsApp chat with you. The whole thing takes ten seconds. That's a better experience than any app.
Corn
Let me push on one thing. The pre-filled WhatsApp message. What should it actually say?
Herman
It should be short and specific. The recipient's phone opens WhatsApp with the message already typed. They just hit send. So the message should do the work of introducing you. Something like, Hi, we met at the event, this is Daniel, AI and automation consultant. The recipient doesn't have to type anything.
Corn
And the message becomes the record. It's in their chat history. They can scroll back later and find you. No contact card to save, no app to download.
Herman
The chat is the contact card. That's the insight. You're not exchanging data, you're starting a thread.
Corn
And the thread is searchable. If they remember they met someone at the event who does AI automation, they search their WhatsApp for automation and you show up.
Herman
That's a better retrieval system than a stack of cards in a drawer.
Corn
The box in the drawer is a graveyard. The chat history is a filing system.
Herman
So the design principle for the whole thing is: make the next step effortless. The card taps, the page loads, the button opens a chat, the message is pre-written. Each step requires one action from the recipient, and each action is obvious.
Corn
And if any step requires thought, you've lost them. The moment they have to decide what to do, they're gone.
Herman
That's the ten-second window. The page has to communicate its purpose instantly. One look, and they know what to do.
Corn
The page design is actually more important than the card design. The card is just a pointer. The page is where the conversion happens.
Herman
The page should be fast. Not just psychologically fast, technically fast. If it takes three seconds to load, that's thirty percent of your window gone. Static page, no heavy scripts, no analytics that block rendering.
Corn
It should work on a phone, obviously. The whole interaction is happening on a phone. If the page is designed for desktop, it's dead on arrival.
Herman
Mobile-first, one button, pre-filled message, fast load. That's the whole spec.
Corn
What about the person who doesn't use WhatsApp? The American who wants LinkedIn?
Herman
That's where the regional awareness comes in. If you're at a conference in the US, the primary action is probably LinkedIn. The pre-filled message becomes a LinkedIn connection request. Or it's a phone number with a pre-filled text message.
Corn
The mechanism changes, the principle doesn't. One action, pre-filled, effortless.
Herman
The nested options handle the edge cases. The person who wants your email can find it in the collapsed section. They're rare, but they exist.
Corn
The final answer to Daniel's question is something like: write your own URL to the blank gold card, point it at a single-purpose page with one primary action, make that action a pre-filled WhatsApp message or the local equivalent, and hide everything else behind a tiny collapsed section if you must.
Herman
The URL should be his own domain. Not a Linktree subdomain, not a commercial NFC portal. His domain, his control.
Corn
The domain is the thing that survives. The card can be rewritten. The page can be redesigned. The domain stays the same.
Herman
Which is the opposite of vendor lock-in. It's vendor independence. The whole stack is commodity hardware and open standards.
Corn
A two dollar card, a free writer app, a static page on a domain you own. Total cost of ownership is basically nothing.
Herman
The environmental footprint is about as low as a physical object can get. One card, reused indefinitely, no printing, no shipping, no waste.
Corn
The anti-box. It never goes in the drawer because it never becomes obsolete.
Herman
Unless you change your name. Then you rewrite the card.
Corn
Or your domain. But the domain is the thing you control, so you can redirect it.
Herman
The domain is the stable identifier. The card is just a physical shortcut to it.
Corn
Daniel's instinct was right all along. The blank gold card is the answer. He just needed the page design to go with it.
Herman
The page design is the part most people skip. They buy the card, write their Linktree to it, and wonder why nobody follows up.
Corn
Because the Linktree is a menu, and at a networking event, nobody's hungry yet. They're just deciding whether to stay in touch.
Herman
The card should be an appetizer, not a menu. One bite, and they want more.
Corn
Now I'm hungry.
Herman
Focus.
Corn
Fine. The appetizer is the WhatsApp thread. The menu comes later, in the follow-up message, when they've already committed.
Herman
That's the sequence. Card, tap, chat, follow-up, menu. Each step earns the next.
Corn
The follow-up is where the real networking happens anyway. The card is just the excuse.
Herman
The card is the permission slip. It says, we met, we talked, it's okay to continue.
Corn
The pre-filled message removes the awkwardness of starting the conversation. The recipient doesn't have to think of what to say.
Herman
The message says it for them. Hi, we met at the event. That's the whole icebreaker.
Corn
The design is really about removing every possible point of friction between the handshake and the follow-up.
Herman
The follow-up is where the value is. The card is just the bridge.
Corn
Which brings me back to the environmental thing. The paper card is a bridge that gets thrown away. The NFC card is a bridge that stays in someone's pocket.
Herman
The QR code is a bridge with no physical form at all. It's the greenest option.
Corn
But the QR code is also the least memorable. You scan it, you move on. The gold card is a thing. It has weight.
Herman
The gold card is a statement. It says, I thought about this. I didn't just grab a stack of free cards from the print shop.
Corn
In a room full of people handing out paper, the person with the gold card that does something is the one people remember.
Herman
That's the impressive part. Not impressive like a tech demo, impressive like, this person has their act together.
Corn
The card is a signal. It says you understand how the interaction works.
Herman
The page reinforces it. One clean button, no clutter, no confusion. The whole experience says, I know what I'm doing.
Corn
That's worth more than any list of features.

Hilbert: Counting used to be my job. This was early nineties, I worked for a company that did trade show logistics. We'd count business cards. Not the cards themselves, the people who took them. Client would come back from a show with a shoebox full of cards, and we'd go through and tally how many were actually followed up on. It was never more than ten percent. Usually closer to five. The rest went in the shoebox, and the shoebox went in a closet.
Herman
Five percent follow-up. That's a brutal number.

Hilbert: That's with a physical card. Someone handed it to them, they put it in their pocket, they had every intention of calling. The intention dies on the drive home. The card becomes a reminder of something they didn't do, and nobody likes being reminded.
Corn
The card itself isn't the problem. It's the gap between receiving it and acting on it.

Hilbert: The gap is where everything dies. Your tap thing, the WhatsApp thing, it shrinks the gap to about four seconds. That's the whole trick. You're not asking them to remember anything. The phone does the remembering.
Herman
The pre-filled message means they don't even have to compose anything. They just hit send.

Hilbert: We used to recommend a follow-up call within forty-eight hours. That was the rule. If you didn't call within two days, you never would. Now the follow-up happens before they've left the conversation. That's not a card, that's a closing.
Corn
The card as closing move. That's what the paper card never was.

Hilbert: The paper card was an opening move, and it opened into nothing. The shoebox was full of openings.
Herman
The scale of the problem is even worse than the environmental numbers suggest. Not only are most cards thrown away, the ones that survive mostly represent failed connections.

Hilbert: I counted them. Thousands of cards. I'd sort them by company, by title, by region. The client thought the count mattered. It didn't. The follow-up rate was the same whether the card was from a CEO or a sales rep. The card didn't matter. The moment did.
Corn
The moment is the thing. The card is just a prop.

Hilbert: The prop is the wrong word. Props are for theater. The card was a receipt. Proof that a conversation happened. And receipts get filed and forgotten.
Herman
The digital card isn't a receipt, it's an action. The tap is the action.

Hilbert: The tap is the handshake, extended. The handshake ends, but the tap keeps going. It's already in their phone.
Corn
The phone is where they live. The shoebox is where cards go to die.

Hilbert: The shoebox was always the problem. We just didn't have a better place to put things back then. Now the better place is the chat history.
Herman
That's the whole episode in one line. The chat history is the new shoebox, except it's searchable and it doesn't make people feel guilty.

Hilbert: Searchable is the thing. You can't search a shoebox. You can search your phone. If someone remembers they met a guy who does automation, they type automation and there you are.
Corn
The retrieval problem was always the killer. The card was stored, but it was never retrievable.

Hilbert: Retrieval was my job. I was the retrieval system. A human database of who met who at which show. It was a terrible system. I was slow and I forgot things.
Herman
The digital card is partly a replacement for the human follow-up coordinator.

Hilbert: It's a replacement for the shoebox and the coordinator and the forty-eight hour rule. All of it collapses into one tap.
Corn
The tap is free. The coordinator cost money.

Hilbert: The coordinator cost a lot of money. I was not cheap.
Herman
I'm sure you were worth it.

Hilbert: I was adequate. The tap is better.
Corn
The tap doesn't take lunch breaks.

Hilbert: The tap doesn't take anything. It just sits there and works.
Herman
The design principle is really about compressing the entire follow-up pipeline into a single gesture.

Hilbert: That's what you said. The card is a button, not a page. I was just saying the button used to be a person.
Corn
The button used to be a person with a clipboard. Now it's a chip in a plastic card.

Hilbert: The chip is better than I was. I can admit that.
Herman
The chip also doesn't get tired of counting cards.

Hilbert: The chip never counted anything. It just holds a URL. The counting was the job, and the job was the problem. Too much counting, not enough connecting.
Corn
The real insight is that the technology didn't just replace the card, it replaced the whole follow-up system.

Hilbert: It replaced the shoebox. That's what it replaced. And good riddance.
Herman
The shoebox is gone, but the instinct to collect cards is still there. People still want a physical object.

Hilbert: The physical object is fine as long as it does something. The gold card does something. The paper card just sits there.
Corn
The paper card is a dead object. The gold card is a live one.

Hilbert: Live is the word. It reaches into the phone and starts something.
Herman
That's the design goal. A card that starts something, not a card that records something.
Corn
The recording is automatic. The chat history records everything.

Hilbert: The chat history is the best filing system we ever had. I would have killed for a chat history in ninety-three.
Herman
What did you use instead?

Hilbert: A spreadsheet and a lot of hope.
Corn
Hope is not a filing system.

Hilbert: No, it isn't.
Herman
The episode's conclusion is: the card is a button, the button starts a chat, the chat is the filing system, and the shoebox is obsolete.
Corn
The design principle is: one action, pre-filled, effortless. Everything else is furniture.
Herman
The misconception people still have is that a digital business card needs to replicate everything a paper card did. It doesn't. It needs to do one thing better than paper ever could.
Corn
The paper card was a static record. The digital card is an action. If you're building a page with eight links, you've built a paper card on a screen. The whole point is to make the next step happen now, not to give them a map of everywhere you exist.
Herman
The next step is the chat. The moment the message sends, the card has done its job. Everything after that is just conversation.
Corn
Which is what networking was always supposed to be.
Herman
We should probably thank Hilbert for the shoebox perspective. It clarifies the stakes.
Corn
Thank you, Hilbert, for the shoebox and the spreadsheet and the hope.
Herman
The show is produced by Hilbert Flumingtop, who has apparently counted more business cards than any human should.
Corn
This has been My Weird Prompts. If you want to tell us about your own shoebox, email us at show at my weird prompts dot com.
Herman
We'll be back soon.

This episode was generated with AI assistance. Hosts Herman and Corn are AI personalities.